Support Coordination And Your NDIS Plan – How To Find A Coordinator

by | Jul 14, 2021 | Short Term Accommodation | 0 comments

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Finding a good support coordinator is critical to getting the most from your NDIS plan. In this post we’re going to help you discover Top 5 Things To Look For When Engaging A Support Coordinator but first we need to know, what exactly is support coordination and how can a support coordinator work for you?

What is Support Coordination?

Support coordination is the process of bringing together various aspects of the disability and/or mental health supports that are available to you, depending on your NDIS plan, and finding the right combination that works for you.

This will be based on your goals and aspirations and also the objectives of your plan.

The NDIS allows for three levels of support coordination that can be included in your plan:

Support connection – This support is to help you pursue your goals. It’s designed to help you get the most out of your plan by increasing your ability to connect with relevant services that provide informal, community and funded supports.

Support coordination – This support is to help you build your skills and increase your capacity to get the most out of your plan through living more independently, managing and maintaining relationships and being included in your community. It also helps you to manage the “service delivery” of tasks within your plan.

Specialist support coordination – This support is for people whose situations and circumstances are more complex and who need more individualised and specialist support. This support level is provided through a specialist Support Coordinator.

What is A Support Coordinator?

Following on from the above, a support coordinator is someone who works closely with you to ensure that a mix of supports are used to maximise your goals and plan objectives.

They will help you investigate costs, negotiate with providers, help overcome obstacles and also help you to implement everything to provide the best support possible.

The support coordinator will assist the person to negotiate with providers about what they will offer, and understand how much it will cost out of a their plan.

Coordination of supports can also include resolving points of crisis, and provide a valuable link across services to maximise outcomes for the person.

To request a Support Coordinator referral, please click here to go to our contact page or email us directly at newbusiness@sapphiresupport.com.au

The Top 5 Things To Look For When Engaging A Support Coordinator Support Coordination

Support Coordinators At Work

The Top 5 Things To Look For When Engaging

A Support Coordinator


1. They Put You First

Your Support Coordinator’s job is to make sure you have everything you need. That is, they put you first. A good support coordinator will listen to your requests and help you acheive your goals.

They’ll work to give you the best opportunities they can in accordance with your plan. They’ll help you identify your needs, personalise your supports, and encourage independent decision-making and control.

2. They are outcome focussed

You want to acheive things. You want to do things. Your support coordinator wants that too, so they are very outcome focused.

For example, let’s say you want to get out into the community more and take part in some local events. The support coordinator will help you find the best options, and then work with you to organise everything to make it happen.

They’ll make contact with service providers if neccessary, help you to arrange transport if you need it. They may even come along for the ride to enjoy the event with you.

3. They know your area well

Support coordinators are usually local to your area. If they’re not, then they’ll know your area well from having worked in it for many years. This enables them to work out the best places to go and the easist ways to get there.

They’ll also know the local service providers, mainstream organisation and government departments and how and when they operate.

This sort of local knowledge is invaluable when it comes to planning your activities.

4. They share information and help you understand your plan

As the saying goes, “two heads are better than one”. Support coordinators don’t do things for you, they do things with you. They work alongside you to help you understand exactly what you can and can’t do within the scope of your NDIS plan and your own personal boundaries.

They can act as a sounding board for your ideas and then work out with you how best to acheive them. They can help you plan your days, set deadlines for things to happen and help you build a deeper understanding of your plan.

Coordinators also ensure that service agreements and service bookings are completed correctly.

5. They are great communicators

Further to point number 4 above, being able to share information with you means that they need to be able to communicate with you and support coordinators are well-trained in that aspect of their role.

They are compassionate, attentive and have great listening skills. Support coordinators usually have a lot of experience in their job and have probably worked with a wide variety of participants, which helps to build their verbal and non-verbal communication skills immensely.

Support Coordination In Practice Sapphire Support

Support Coordinator Planning

When looking for a support coordinator to help you live the life you want, using the 5 elements listed above will help you to know whether the person you have is the right one for you.

To find out more, click through to our contact page and get in touch with us either by phone or through our contact form.

More FAQ’s About Support Coordinators

What's the difference between support coordination and specialist support coordination?

A Specialist Support Coordinator will be funded where there are additional high or complex needs in your situation and will be a qualified and experienced practitioner such as an Occupational Therapist, Psychologist or Social Worker.

Specialist support coordinators will support you to manage challenges in your support environment which may include health, education, or justice services. Specialist support coordination aims to reduce barriers to implementing or using your NDIS plan.

Do Support Coordinators Only Work With Disability Services?

No, disability services is only one area where support coordinators are employed. They may also be employed in community health, mental health, and family services. There are many different job opportunities for support staff across the health and social services sectors.

Where do I get a Support Coordinator from?

Every three months the NDIA publishes a list of registered providers in your state on the NDIS website.

Of course, you can always contact us here to see if we can help you.

Can I change to a different provider if I'm not happy with the support I am receiving?

Yes. You remain in control of your plan and have choice and control over who your providers are. If you wish to change providers you should discuss it with your provider and review your service agreement. Depending on your service agreement, you may have agreed to give some notice before you change.


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