Support Coordination And Your NDIS Plan – How To Find A Coordinator

Support Coordination And Your NDIS Plan – How To Find A Coordinator

Finding a good support coordinator is critical to getting the most from your NDIS plan. In this post we’re going to help you discover Top 5 Things To Look For When Engaging A Support Coordinator but first we need to know, what exactly is support coordination and how can a support coordinator work for you?

What is Support Coordination?

Support coordination is the process of bringing together various aspects of the disability and/or mental health supports that are available to you, depending on your NDIS plan, and finding the right combination that works for you.

This will be based on your goals and aspirations and also the objectives of your plan.

The NDIS allows for three levels of support coordination that can be included in your plan:

Support connection – This support is to help you pursue your goals. It’s designed to help you get the most out of your plan by increasing your ability to connect with relevant services that provide informal, community and funded supports.

Support coordination – This support is to help you build your skills and increase your capacity to get the most out of your plan through living more independently, managing and maintaining relationships and being included in your community. It also helps you to manage the “service delivery” of tasks within your plan.

Specialist support coordination – This support is for people whose situations and circumstances are more complex and who need more individualised and specialist support. This support level is provided through a specialist Support Coordinator.

What is A Support Coordinator?

Following on from the above, a support coordinator is someone who works closely with you to ensure that a mix of supports are used to maximise your goals and plan objectives.

They will help you investigate costs, negotiate with providers, help overcome obstacles and also help you to implement everything to provide the best support possible.

The support coordinator will assist the person to negotiate with providers about what they will offer, and understand how much it will cost out of a their plan.

Coordination of supports can also include resolving points of crisis, and provide a valuable link across services to maximise outcomes for the person.

To request a Support Coordinator referral, please click here to go to our contact page or email us directly at

The Top 5 Things To Look For When Engaging A Support Coordinator Support Coordination

Support Coordinators At Work

The Top 5 Things To Look For When Engaging

A Support Coordinator

1. They Put You First

Your Support Coordinator’s job is to make sure you have everything you need. That is, they put you first. A good support coordinator will listen to your requests and help you acheive your goals.

They’ll work to give you the best opportunities they can in accordance with your plan. They’ll help you identify your needs, personalise your supports, and encourage independent decision-making and control.

2. They are outcome focussed

You want to acheive things. You want to do things. Your support coordinator wants that too, so they are very outcome focused.

For example, let’s say you want to get out into the community more and take part in some local events. The support coordinator will help you find the best options, and then work with you to organise everything to make it happen.

They’ll make contact with service providers if neccessary, help you to arrange transport if you need it. They may even come along for the ride to enjoy the event with you.

3. They know your area well

Support coordinators are usually local to your area. If they’re not, then they’ll know your area well from having worked in it for many years. This enables them to work out the best places to go and the easist ways to get there.

They’ll also know the local service providers, mainstream organisation and government departments and how and when they operate.

This sort of local knowledge is invaluable when it comes to planning your activities.

4. They share information and help you understand your plan

As the saying goes, “two heads are better than one”. Support coordinators don’t do things for you, they do things with you. They work alongside you to help you understand exactly what you can and can’t do within the scope of your NDIS plan and your own personal boundaries.

They can act as a sounding board for your ideas and then work out with you how best to acheive them. They can help you plan your days, set deadlines for things to happen and help you build a deeper understanding of your plan.

Coordinators also ensure that service agreements and service bookings are completed correctly.

5. They are great communicators

Further to point number 4 above, being able to share information with you means that they need to be able to communicate with you and support coordinators are well-trained in that aspect of their role.

They are compassionate, attentive and have great listening skills. Support coordinators usually have a lot of experience in their job and have probably worked with a wide variety of participants, which helps to build their verbal and non-verbal communication skills immensely.

Support Coordination In Practice Sapphire Support

Support Coordinator Planning

When looking for a support coordinator to help you live the life you want, using the 5 elements listed above will help you to know whether the person you have is the right one for you.

To find out more, click through to our contact page and get in touch with us either by phone or through our contact form.

More FAQ’s About Support Coordinators

What's the difference between support coordination and specialist support coordination?

A Specialist Support Coordinator will be funded where there are additional high or complex needs in your situation and will be a qualified and experienced practitioner such as an Occupational Therapist, Psychologist or Social Worker.

Specialist support coordinators will support you to manage challenges in your support environment which may include health, education, or justice services. Specialist support coordination aims to reduce barriers to implementing or using your NDIS plan.

Do Support Coordinators Only Work With Disability Services?

No, disability services is only one area where support coordinators are employed. They may also be employed in community health, mental health, and family services. There are many different job opportunities for support staff across the health and social services sectors.

Where do I get a Support Coordinator from?

Every three months the NDIA publishes a list of registered providers in your state on the NDIS website.

Of course, you can always contact us here to see if we can help you.

Can I change to a different provider if I'm not happy with the support I am receiving?

Yes. You remain in control of your plan and have choice and control over who your providers are. If you wish to change providers you should discuss it with your provider and review your service agreement. Depending on your service agreement, you may have agreed to give some notice before you change.

Why Short Term Accommodation Is The Best Respite

Why Short Term Accommodation Is The Best Respite

There’s a reason why short term accommodation is the best respite. It’s because STA is not “just” respite, it’s fully supported respite.

And just for the record, STA is short for…you guessed it…short term accommodation.

The name change came about because the word “respite” wasn’t descriptive enough. Short term accommodation is much more than just having a break, or getting away from the daily rigours of life. It IS about all that, but it’s so much more.

It’s about having a place to go to where not only can you have a break, but you can get the full support you need to truly re-charge your batteries.

The process of respiote has come a long way from the days when you would go to a respite centre and almost have nothing to do all day. Many centres didn’t have the facilities or the staff to look after people’s needs properly.

Short term accommodation on the other hand, is the complete opposite. It might be a bit of a stretch to say it’s a holiday, but when you have dedicated people to support you, it certainly becomes a lot more interesting and fun than just going to another location to get away from your current one.

Main image: Sapphire Support short term accommodation building in Cotton Tree.

Various Short term accommodation options can include both individual locations and shared accommodation locations.

Shared accommodation can be on a ratio of 1 person to 2, 3 or 4 depending on where the actual building is located, the needs of the client and the layout and features of the building itself.

For example, the building shown in the main image above, is an individual living option and is perfect for someone who can do most things for themselves but might need a touch of support here and there to help them through the day.

It’s also perfectly located to shops, the beach and right across the road from the library!

Why Short Term Accommodation Is The Best Respite
CWA Unit – Cotton Tree

Individual Short Term Accommodation.

The pros and cons of individual short term accommodation.

The main benefit of having a place to yourself is the freedom. If you’ve been sharing with someone and things have become a bit difficult, then it’s great to get away for some “alone time” for a while.

The downside of course, is that you may need some help from time-to-time to get about during the day or to help with some of your daily tasks. 

This is an area that Sapphire specialises in.

Sapphire’s support staff work closely with you to tailor a schedule of support that works both for your independence and for your freedom to live as you please.

Maybe it’s a simple visit each day to help you with a specific task or to see how you are going. Maybe it’s something more in-depth such as assistance with meal preparation or cleaning tasks.

Whatever the case, Sapphire will work with you to design the best or most practical approach to acheive your goals and satisfy your needs.

Why Short Term Accommodation Is The Best Respite BBQing In The Backyard
Enjoying a BBQ in the backyard

Why Short Term Accommodation is the Best Respite.

It’s more fun when there’s more than one.

As you can see from the image above, when you can spend time with people who want the same things that you do, the whole notion of respite takes on a completely different meaning.

If you’re not sure what the NDIS covers with short term accommodation, click here to find out more.

As we said earlier, sometimes you just need a break, so a short stay away from your current location can acheive a number of things such as:

give yourself and your current support people a break
give you the chance to try new things and go to new places and
give you the opportunity to meet new people and make friends

Call us on 1300 881 884 to find out more.

Sapphire Support’s Short Term Accommodation Respite In Noosa.

Sapphire Support has a beautiful property in the Noosa hinterland that is ideal for shared short term accommodation. Watch the video below to learn more.

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